Pennsylvania American Water | We Keep Life Flowing (2024)

What's New

PFAS And Your Water

Pennsylvania American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.

Assistance Programs

Sometimes customers face circ*mstances that stretch their financial resources. See if you qualify to receive assistance.

Lead Service Line Replacement Program

Learn about our service line material inventory project and lead service line replacement program.

Customer Service

Call: 1.800.565.7292. Hours: M-F 7am-7pm. For emergencies: We're available 24/7.

CUSTOMER ADVISORY MAP

View up-to-date information on an easy-to-use map.

Keep Communities Flowing

The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.

Wise Water Use

There are many ways you can help by using water wisely.

New Customers

We’re here to help and to provide you with important information about your service.

Statewide News

Community

    July 02, 2024

    Pennsylvania American Water and American Water Charitable Foundation Provide Nearly $2 Million in Statewide Support to Communities in 2023

    May 02, 2024

    Pennsylvania American Water Proudly Recognizes American Water Charitable Foundation 2024 Water and Environment Grantees Recipients include 15 nonprofit organizations across the Commonwealth, receiving more than $265K in total funding

    February 13, 2024

    Pennsylvania American Water Awards $36K+ in Inclusion, Diversity and Equity Funding to 13 Organizations

Operational Excellence

    June 26, 2024

    Two Pennsylvania American Water Systems Recognized for Excellent Tap Water Quality Company has received more awards than any water utility in the nation – demonstrating outstanding commitment to delivering high quality drinking water

Growth

    June 21, 2024

    Pennsylvania American Water Applies for East Dunkard Water Authority Acquisition Approval Follows court directed takeover of operations by Pennsylvania American Water for needed system improvements

    November 09, 2023

    Pennsylvania American Water Receives PUC Approval to Purchase Butler Area Sewer Authority Wastewater System

    September 28, 2023

    Pennsylvania American Reaches Agreement to Acquire Appalachian Utilities, Inc.

Safety

    June 21, 2024

    Becks Run Road Closed Between Wagner Street and Agnew Avenue Motorists should use preferred detours

    November 03, 2023

    TRAFFIC IMPACTS EXPECTED IN NORRISTOWN DUE TO WATER MAIN BREAK

    October 13, 2023

    Pennsylvania American Water Awards $85,000 to Local Fire Departments Grants awarded to 167 fire and rescue organizations across the Commonwealth, coinciding with Fire Prevention Week

Operations

    June 14, 2024

    Pennsylvania American Water Announces Planned Water Outage for East Coventry Township

    June 05, 2024

    Pennsylvania American Water Hosts Event and Tour to Commemorate Two Years of York Wastewater System Ownership and Improvement

    March 13, 2024

    Pennsylvania American Water Provides System Update to Local Officials on Behalf of East Dunkard Water Authority 30-day report and roundtable discussion highlight system improvements since utility was court-appointed as receiver/operator of system

Infrastructure

    May 22, 2024

    Pennsylvania American Water Announces $34 Million System Upgrade Impacting Becks Run Road in Baldwin The water main replacement project will start in early June; Motorists are encouraged to find alternative routes

    May 13, 2024

    Pennsylvania American Water Announces $28.3 Million Investment for Water Storage Upgrades in 2024 Announcement made in conjunction with Infrastructure Week observation, celebrated May 13-17

    April 29, 2024

    Pennsylvania American Water Launches Interactive Web-Based Map to Identify and Replace Lead Service Lines Water quality remains compliant with all regulatory standards, and company continues to replace lead service lines at no direct cost to customers; New map to raise further awareness.

Quality

    May 22, 2024

    Pennsylvania American Water’s 2023 Water Quality Reports Now Available Online Reports Show Water Utility Continues to Meet or Surpass Water Quality Standards

    March 13, 2024

    Pennsylvania American Water Provides System Update to Local Officials on Behalf of East Dunkard Water Authority 30-day report and roundtable discussion highlight system improvements since utility was court-appointed as receiver/operator of system

    June 22, 2023

    Pennsylvania American Water’s Clarion Team Recognized for Outstanding Employee Safety and Water Quality Milestones

Environmental

    March 18, 2024

    Pennsylvania American Water Provides Tips to Locate and Fix Leaks During U.S. Environmental Protection Agency’s Fix a Leak Week 2024

    February 15, 2024

    Pennsylvania American Water Announces Launch of American Water Charitable Foundation 2024 Water and Environment Grant Program Company’s former Environmental Grant Program merges with Foundation grant program

    September 18, 2023

    Pennsylvania American Water Proudly Recognizes American Water Charitable Foundation 2023 Water and Environment Grantees Recipients include five nonprofit organizations across Pennsylvania American Water

People

    March 15, 2024

    Pennsylvania American Water President Justin Ladner Named to Aspen Institute 2024 Class of Henry Crown Fellows Mechanicsburg-based utility executive joins 20 other young entrepreneurial leaders who commit to addressing the greatest challenges in their communities, their country, and the world

    June 22, 2023

    Pennsylvania American Water’s Clarion Team Recognized for Outstanding Employee Safety and Water Quality Milestones

    January 13, 2023

    Pennsylvania American Water Awards Inclusion, Diversity and Equity Grants to 8 Organizations

Customers

    January 16, 2024

    Pennsylvania American Water Invites Customers to Participate in PA PUC Public Input Hearings on Rate Request  During a series of 12 in-person and telephonic hearings Jan. 29-Feb. 7, customers can provide input on the company’s water and wastewater rate request, driven by $1 billion invested 

    January 13, 2024

    Pennsylvania American Water Reminds Customers of Tips for Preventing Frozen Pipes During Sub-Freezing Temperatures

    November 03, 2023

    TRAFFIC IMPACTS EXPECTED IN NORRISTOWN DUE TO WATER MAIN BREAK

Finance

    November 08, 2023

    Pennsylvania American Water Files Rate Request Driven by $1 Billion in Investment Request driven by company’s commitment to providing safe, reliable and affordable water and wastewater service

    December 08, 2022

    Settlement Approved in Pennsylvania American Water Rate Request April 2022 rate request driven by more than $1 billion in system investments to address aging water and wastewater infrastructure; includes enhanced customer assistance programs

    April 29, 2022

    Pennsylvania American Water Files Rate Request Driven by $1.1 Billion in Investment Request reinforces company’s commitment to providing safe, reliable and affordable water and wastewater service

Service

    October 25, 2023

    Pennsylvania American Water Announces $1.6 million Washington County System Upgrade Scheduled service disruption to take place Thursday evening for customers in portions of New Eagle, Carroll Township, and the City of Monongahela

    April 21, 2021

    Pennsylvania American Water Reminds Customers to Make Every Day Earth Day #MakeEveryDayEarthDay social media campaign celebrates employees, partners and events committed to environmental sustainability

    January 14, 2021

    Pennsylvania American Water Launches Online Emergency Reporting Report outages and water emergencies 24/7 with new web-based functionality

Social Media

Your Neighborhood

Customer Advisory Map

View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage

Search Advisory Map

Conservation Tips

5 Ways to Conserve
See what you can SAVE

1

Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.

SAVE
750 to 1,500
Gallons a month

2

Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.

SAVE
150
Gallons Per Car Wash

3

Use a broom or rake instead of a hose to clean driveways and sidewalks.

SAVE
150
Gallons Each Time You Clean

4

While waiting for hot water, capture running tap water for later use on household plants or in your garden.

SAVE
200 to 300
Gallons a Month

5

Run only full loads in the washing machine or dishwasher.

SAVE
300 to 800
Gallons a Month

Pennsylvania American Water | We Keep Life Flowing (2024)
Top Articles
Latest Posts
Article information

Author: Kelle Weber

Last Updated:

Views: 6531

Rating: 4.2 / 5 (53 voted)

Reviews: 92% of readers found this page helpful

Author information

Name: Kelle Weber

Birthday: 2000-08-05

Address: 6796 Juan Square, Markfort, MN 58988

Phone: +8215934114615

Job: Hospitality Director

Hobby: tabletop games, Foreign language learning, Leather crafting, Horseback riding, Swimming, Knapping, Handball

Introduction: My name is Kelle Weber, I am a magnificent, enchanting, fair, joyous, light, determined, joyous person who loves writing and wants to share my knowledge and understanding with you.